Pleasurecraft Claims

Sometimes life isn’t plain sailing. That’s why we’ve designed our pleasurecraft claim process to be fast and easy, so you can get back out on the water, doing what you love.

Our simple pleasurecraft claims process steps:

You can make a claim by emailing us, calling one of our teams from the list below, or by speaking directly to your broker or adviser. Have your policy number and claim details ready.

Vero Claim Centre: 0800 800 134
Vero Marine claims: 0508 856 856
Vero after hours: 0800 800 270
Outside New Zealand +64 9 363 2600

We’ll review the details of your claim against your policy to see how we can help. We might need to send out a surveyor to look at the damage before we can make a decision. Either Vero Marine or your broker will contact you to talk about the excess and the next steps in your claim.

If we accept your claim, your repair, replacement or reinstatement costs will be covered in line with your policy’s cover. You can organise repairs with your boat repairer, after confirming with us.

If we’ve accepted your claim, we’ll pay the repairer directly or reimburse you (minus your excess).

Things to do before you make a pleasurecraft claim

Here are some things you can do to help make the claim process go smoothly:

Do what you can to stop more damage

You might need to pump out the water in your hull or tape up a crack in your windscreen. Don’t put yourself or anyone else in danger.

Take photographs

Photograph any damage or other evidence to help us sort out your claim faster. If you have security camera footage, let us know. Don’t throw anything out – we might need to see it.

Contact your broker

If you purchased your policy through a broker, call and let them know what happened. Have your proof of value and ownership documents on hand such as receipts, bank statements, valuations, and sale and purchase agreements.

Don’t admit you’re at fault for something or agree to anything

If your claim involves damage to someone else’s property or injury to someone, don’t admit you’re at fault. Tell them that you need to talk to your insurance company first. Then call us.

File a police report if necessary

If you’ve suffered theft, vandalism or other criminal activity, call the police within 24 hrs. Keep the report and file number ready for when making a claim.

Information you need to make a pleasurecraft claim

Your Vero policy number.
Proof of purchase of lost, damaged or stolen items (can be receipts, photos, or invoices).
A detailed report about what caused the damage.
Third party name and contact phone number, email address, postal address, boat details.
Photos of damaged items showing the make and model.
A copy of your Police report (if you’ve filed one).
Bank account details for any future reimbursements.

Making a claim

Pleasurecraft Claim Form*

Marine Claims Information Sheet

_{* In order to complete online, please save to your device and then open using Adobe Acrobat reader.}

Our claims promise

We know that claim time can be particularly stressful for customers. Our claims teams aim to settle straightforward claims immediately.

If your claim is a bit more complicated, we’ll work with you and your broker or adviser to ensure your claim gets processed as quickly and efficiently as possible. Either way, we promise to treat all our customers fairly.

We’d love to hear your feedback, whether it’s good or bad. Give us feedback or make a claims complaint.

We are a member of the Insurance Council of NZ and adhere to the Fair Insurance Code, which provides you with assurance that we have high standards of service to our customers.