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Your insurance policy
is changing
Your insurance policy is changing
Vero CIS
As your insurance provider, we have recently reviewed our products to ensure we can continue to offer cover that meets the needs and expectations of our customers. This change applies to policies renewing from the 1st of June 2023. We have provided further information to Frequently Asked Questions below.
Our team is also here to support you with any questions about your policy. Please contact us on 0800 505 905 between 8:30am-5pm Monday to Friday, or email veropersonallines@vero.co.nz with the subject line ‘Vero policy transfer’ and your policy number.
Document PDF A Comparison of Policy Cover
Link icon Insurance Documents (Policy wordings)
FAQs
At renewal you will notice your policy number has changed. A new policy wording will apply to you if you have Home, Contents, Motor, and/or Pleasurecraft (boat) cover. Your new policy wordings can be found at Insurance documents | Vero or a copy can be posted to you upon request.
As we are offering cover under a different policy, your premium will be different from previous years. Your premium calculation can only be completed as part of the standard renewal process, so these details will be included on the insurance renewal letter that you will receive closer to your renewal date.
Other factors also impact your premium, such as our regular premium reviews, the impacts of inflation on claims costs and the effects of an automatic increase to Home and Contents sums insured designed to lessen the impacts of inflation on your cover. There is also the impact of the EQC levy changes for Home policies which Vero collects on behalf of the Government. To find out more about the EQC changes, visit vero.co.nz/eqc.
Your new policy will generally have broader cover and higher limits. There are some places where the cover is reduced, or exclusions have changed. Please refer to A Comparison of Policy Cover for a detailed comparison between your previous and new policy.
As we will no longer be offering your previous insurance policy, it will not be possible to remain on your current policy after your renewal date.
To allow you time to decide if the new cover is right for you, you have 60 days following the start of this policy to decide if you wish to retain it. If you choose not to, regardless of your payment method or frequency, we’ll refund any premium you have paid for the new policy, as long as you haven’t made a claim. Simply contact our team and we’ll arrange this for you. You can call us on 0800 505 905 between 8:30am-5pm Monday to Friday, or email veropersonallines@vero.co.nz with the subject line ‘Vero policy transfer’ and your policy number.
We provide information only, and not financial advice. It’s important you choose the cover options and level of cover appropriate for you. If you would like advice, talk to your insurance broker or find a broker near you - Find an insurance broker near you | Vero.
To ensure that your cover remains in place, we have transferred any existing direct debit authority to the new policy. Please let us know if you do not wish for your existing direct debit authority to be used for this policy. The reference for your new policy payment may appear differently on your bank statement.
This change applies to policies renewing from the 1st of June 2023. It will therefore apply to your first policy renewal after this date.
We will continue to process your claim as per our normal claims processes. It will be based on the cover you had at the time of the loss or damage. If you have been provided with a claims reference number, please use this in the communications.
