Severe rain and weather: If you are a Vero customer and need to claim, fill out our online claims form Claims | Vero or contact your broker.
Support services
Providing you the right assistance
Vero customer support services
Vero Support
Temporary wraparound service including counselling and other support services.
To find out more, call us: 0800 505 905.
Agencies
Financial hardship and capability
Money Talks
The MoneyTalks helpline provides financial mentorship for people struggling with debt or budgeting. moneytalks.co.nzExternal Link
Good Shepherd: No Interest Loans Scheme
Good Shepherd NZ provides fair and affordable loans for essential goods and services, in partnership with BNZ and with support from the Ministry of Social Development.
goodloans.org.nzExternal Link
General support and legal advice
Citizens Advice Bureau
Free, confidential, independent information and advice on rights and access to services.
cab.org.nzExternal Link
Wellbeing
Lifeline
Lifeline provide a safe and confidential service to support the emotional and mental wellbeing of callers.
lifeline.org.nzExternal Link
Call 0800 543 354 or 0800 LIFELINE / Text HELP (4357)
Age Concern New Zealand
Age Concern New Zealand is a charity dedicated to people over 65, their friends, and whanau and offers expertise and knowledge on available services for older people.
ageconcern.org.nzExternal Link
Call 0800 652 105
Victim Support
Victim Support helps victims and their families to find strength, hope and safety in the face of grief and trauma.
victimsupport.org.nzExternal Link
Call 0800 842 846 or 0800 VICTIM
Shine
Shine’s Helpline can support anyone being hurt, abused and/or controlled by someone they have a close relationship with.
2shine.org.nzExternal Link
Call 0508 744 633
