Severe rain and weather: If you are a Vero customer and need to claim, fill out our online claims form Claims | Vero or contact your broker.
Vehicle
Repairs
Get back on the road, faster
You want your vehicle repaired quickly and professionally — and that’s exactly what we provide through our nation-wide network of approved repairers and S.M.A.R.T shops.
Our windscreen specialists can also fix a chip or a full-blown break on the spot (if the glass is in stock). They’ll take care of the glass and paperwork; here’s how to get your windscreen repaired.
With a nationwide network of approved repairers, we can help you get back on the road in no time.
Our unique digital system allows repairers to quote on vehicle damage accurately, meaning we can quickly assess and authorise repairs to get your vehicle back on the road faster.
If you choose one of our approved repairers, our Repair Guarantee means their work is guaranteed for as long as you own the vehicle.
Contact an Approved Repairer in your area:
S.M.A.R.T repairs could be the ideal solution if you need to fix small dents or low impact damage to your car.
S.M.A.R.T shops use advanced technology to perform high quality car repairs faster – turnaround times range from 1 to 4 days as long as parts are available. Best of all you’ll be given a JUCY or Honda loan car to borrow while they work on yours.
Vero guarantees all S.M.A.R.T repairs for as long as you own your car.
All S.M.A.R.T Repair bookings must be made by contacting our claims team.
There are three S.M.A.R.T Repair centres in New Zealand:
Address
6B Henry Rose Place
Albany
Auckland, 0632
Hours
Monday: 7:30AM–5PM
Tuesday: 7:30AM–5PM
Wednesday: 7:30AM–5PM
Thursday: 7:30AM–5PM
Friday: 7:30AM–5PM
Saturday: Closed
Sunday: Closed
Address
32 Torrens Road
Burswood
Auckland, 2013
Hours
Monday: 7:30AM–5PM
Tuesday: 7:30AM–5PM
Wednesday: 7:30AM–5PM
Thursday: 7:30AM–5PM
Friday: 7:30AM–5PM
Saturday: Closed
Sunday: Closed
Address
274 Main South Road
Hornby
Christchurch, 8042
Hours
Monday: 7:30AM–5PM
Tuesday: 7:30AM–5PM
Wednesday: 7:30AM–5PM
Thursday: 7:30AM–5PM
Friday: 7:30AM–5PM
Saturday: Closed
Sunday: Closed
Our windscreen specialists can fix a chip or a full-blown break on the spot (if the glass is in stock). It’s easy too, there is no claim form and they’ll take care of the glass and the claim process for you.
If you need replacement glass you can pay your excess directly to them. An excess only applies on replacement glass claims, all glass repairs are excess free if you have Comprehensive cover. And even better, no glass claim will affect your no claims discount.
If you have selected the Excess-free windscreen and window glass optional benefit, no excess will apply to replacement or repair glass claims.
You can also call our dedicated windscreen team on 0800 848 376 who will be happy to help you.
Making a claim
If you need to make a claim, or have a question about a claim, contact your broker or adviser or you can call us at the Vero Claims Centre—we’re here to help.
Information & payment
If you need to check your cover, update your details or make a payment, contact your broker or adviser for assistance.
Documents
Brokers can find more documents in the Broker & adviser centre
Excesses, terms, conditions, limits and exclusions apply to these policies. Please check the policy wording for details of cover. The provision of cover is subject to the underwriting criteria that apply at the time.
Our website provides general information about our products and services to help you make choices when it comes to protecting the things in life and business that really matter and is not intended to be financial advice. For advice on product suitability, please contact your financial adviser.
