Severe rain and weather: If you are a Vero customer and need to claim, fill out our online claims form Claims | Vero or contact your broker.
about Your premiums
What can influence personal insurance premiums
At Vero, we strive to develop insurance policies that are accessible to as many New Zealanders as possible. But it’s equally important that they are priced in a sustainable way, ensuring we’re able to support our customers both now and in the long term.
- Factors that are individual to you or to the item you are insuring which could influence the likelihood or size of a loss. These could be the location of your home, where your car is kept or whether you have a security alarm installed.
- Levies and taxes are added to premiums and are collected by insurance companies on behalf of the Government. Examples include Natural Hazards Insurance levies and Fire and Emergency NZ levies. In October 2022 Toka Tū Ake Natural Hazards Commission (previously EQC) made changes to the levy, meaning premiums may change depending on the home, location and how the property risk is calculated. This could have a significant impact particularly in high-risk areas.
- External factors such as inflationhave a big impact on our suppliers’, making repairs, replacement and rebuilds (claims costs) more expensive. Premiums may be increased to ensure that these increased costs can be covered.
- Reinsurance costs continue to increase globally. With the increasing frequency and severity of weather events in New Zealand, reinsurers are reassessing their risk exposure and charging more for this essential support. Reinsurance provides financial support for insurance companies when there is extensive damage and claims following an event, also having a high degree of interaction with inflation. It’s like insurance for insurance companies.
Looking ahead
We’re working with local and central government, businesses, and banks to better understand the increasing impact of a changing climate on our homes and communities and determining how this can best be managed.
We’re doing this with awareness that the choices we make today about how we manage risk, including climate risk, will ensure the sustainability and longevity of affordable insurance cover for the next generation, and the future sustainability of New Zealand.
- Selecting a higher excessmay reduce your premiums, so you may want to choose an excess amount that you can afford. You will need to pay the excess whenever claiming though.
- Explore flexible payment optionsincluding fortnightly, monthly or yearly. Paying your premium annually could be less expensive than paying by instalments.
- Review your optional benefits.Before your policy renews make sure your optional benefits are still relevant to your current situation.
- Check if you’re eligible for any discounts.Examples include discounts for security alarms on your contents policy and monitored heat and smoke detectors on your home policy.
Take time to check your insurance cover
It’s easy to let your insurance cover automatically renew each year, but we strongly recommend you take the time to review your cover to make sure you’re fully covered in case the unexpected happens. There are tools to help you work out how much cover you may need.
Regularly review your home sum insured
Building costs can fluctuate, so an online tool like the Cordell calculator can be a helpful starting point when estimating what it could cost to rebuild your home.
Check your contents sum insured
is sufficient to cover your belongings using the Contents insurance calculator.
Important information
The information contained on this page is a general summary and is for information only. Some of the information may relate to only some of Vero’s policies, but not to others. The information is not personalised to your situation and is not a recommendation to obtain insurance, or a particular type or level of cover. This information is not financial advice. You should consider your own circumstances and consult a broker or financial advice provider for individualised advice.
Getting Help
If you’re facing financial hardship and aren't able to pay your premium, or you’d like to discuss your payment options with us, call 0800 831 123 and we’ll do our best to support you.
