Affected by Cyclone Gita? We're here to help

If you have been impacted by the cyclone, we’re here to help you and your family recover as quickly as possible. Here are a few tips to help you stay safe and get things sorted:

People first

Your safety is most important of all. So make sure everyone’s OK. Check yourself, your family and then the neighbours for injuries.

Avoid driving, stay indoors and keep an eye out for any updates. If you’re in an area affected by flooding, go for higher ground. Flood water can contain hidden, sharp objects or pollution, so take care. And don’t go near sources of electricity while there’s flood water around.  

To keep the network up and running for emergency calls, please text family and friends to make contact rather than calling where possible.

In the event of an emergency, phone 111.

Then property

If you’re going into a building, first make sure it looks safe to enter. Carefully check the structure for damage, as well as gas, water or electrical lines. If your property has flooded, record the height the water got to – a mark on the wall in permanent marker will do.

Take extra care around naked flames, electricity or gas, broken items, and anything that might fall, and clean up any spilled liquids.

Take photographs

It’s a good idea to take photographs of any damage as soon as you can do so safely. This will help us resolve your claim more quickly.

Contact us as soon as you can

We’re here to help. You can call us any time on 0800 808 121 if your policy is with Vero, AMP, ANZ or Warehouse Money.

Alternatively, contact your broker or adviser for more information.

Need to make a claim?

If you need to make a claim, you can contact your insurance broker or adviser or call us directly. If you have a car insurance policy with Vero, you can also claim online.

Make a claim