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Morgan Project Services

Learn about our partner Morgan Project Services
Morgan Project Services (MPS) centrally manages Vero building claims with a timely, focused, and consistent response. MPS will appoint a Project Manager with building and construction knowledge who will manage your claim from start to finish. MPS’s close relationship with Vero streamlines the claim process so your claim will be processed faster.

Customer Building Claims Journey
Morgan Project Services (MPS) centrally manages building claims with a timely, focused, and consistent response. The Customer Building Claims Journey has the steps assume that a claim has been lodged with your insurance company and a claim referred to MPS.
FAQs:
Morgan Project Services (MPS) is a team of project management and building professionals that work alongside your insurance company managing all aspects of the reinstatement of your home. MPS have an extensive history of providing these services with decades of experience across our team. For more information please see: www.morganprojects.co.nz
Your Project Manager is the person responsible for managing the reinstatement of your home from the initial inspection to handing the keys over once completed. This includes making your home safe, scoping, design & building approval, scheduling, liaising with contractors, overseeing the quality and cost of all work, and ensuring all aspects of the reinstatement run smoothly from start to finish. A breakdown of each step is included in the Process Diagram.
This will be managed directly by your insurance company, and you should reach out to them to discuss. Your Project Manager can provide contact details if you don’t have them already.
Your Project Manager is the primary point of contact for all things related to the reinstatement of your home. Other aspects of your claim, such as your contents or temporary accommodation, should be discussed directly with your Claims Manager.
This is dependent on the extent of damage and the settlement pathway that you choose. However, within the first (2) weeks your Project Manager will create a project plan which will give indicative timeframes that they can share with you.
All settlement options should be discussed directly with your Claims Manager. Should you choose to have your home reinstated, MPS will manage all aspects through to completion.
This will be determined on a case-by-case basis taking into consideration the associated Health and Safety risk.
This should be discussed with your Claims Manager directly. We will put together a schedule of works including the time to get to construction which will assist you and your insurance company when discussing options.
Your Project Manager will communicate with your broker at important milestones of the claim. You are welcome to copy in your broker to any MPS communications if desired.
Customer Building Claims Journey:
Morgan Project Services (MPS) centrally manages building claims with a timely, focused, and consistent response. MPS will appoint a Project Manager with building and construction knowledge who will manage your claim from start to finish. MPS’s close relationship with your insurance company streamlines the claim process so your claim will be processed faster.
The steps below assume that a claim has been lodged with your insurance company and a claim referred to MPS.
Document PDF Download Claims Process PDF
The steps:
MPS will contact you either by phone or email to:
- Discuss if there are any urgent works needed.
- Ensure your property is safe.
- Check if there are any personal circumstances that will help us better manage your claim.
An MPS Project Manager will arrange a time to visit your property if necessary to:
- Complete a detailed assessment (Scope of Works).
- Discuss what they’ve included in the assessment and assist you with understanding all your options.
- Arrange any additional inspections by specialist consultants if they are needed.
The MPS Project Manager will be your contact person for the rest of this process.
Your Project Manager will:
- Arrange for tradespeople to come to your property to do any work needed to make your property safe.
- Ensure these works remove any immediate Health and Safety concerns and reduce any further damage to your property.
Note: These works may have been completed after the initial contact.
Your Project Manager will:
- Determine if any design is needed and;
- Manage this directly with the appropriate consultants (engineers, architects, etc).
- Any consultant engagement will be via contract with your insurance company.
- Manage building approvals if they are required.
MPS has a large network of Tradespeople and Contractors across the country.
Your Project Manager:
- Will select the most suitable Contractor(s) or Tradesperson(s) for your claim.
- Send the agreed Scope of Work to them to obtain a quote.
- Will appoint the most suitable Contractor(s) or Tradesperson(s) for your claim.
MPS will:
- Review the contractor’s Health and Safety documentation.
- Review the Contractor’s Construction Programme for best endeavours to expedite the works.
- Prepare a Building Contract which will be sent to the contractor, and you for signing (electronically where possible).
MPS will:
- Manage the Contractor during the construction process to make sure the work is completed in a timely manner.
- Ensure quality workmanship in line with the Building Contract.
- Regularly monitor the progress and update you, and your insurance company.
Your Project Manager will regularly monitor the progress and update you, and your insurance company.
You’ll be asked to attend a Practical Completion meeting where:
- The final works will be inspected.
- Any minor defects or deferred work will be noted; and
- Dates will be agreed to have the defects completed.
Your claim will go back to your insurance company for closure. At this point, your property is considered fit for purpose, which means you or your tenant can move into the home.
Disclaimer – The information on this page is of a general nature only, intended to provide guidance about how your claim may be managed. The steps which will be taken to manage your particular claim will depend upon your individual circumstances and your policy wording. Please refer to your policy wording for full details of your insurance cover. If in doubt about what you should do, speak to your Broker or contact Vero on 0800 800 134.