VERO SME INSURANCE INDEX

2018 Edition - Issue 2

Online expectations and behaviours of SMEs

This second issue of the 2018 Vero SME Insurance Index delves into the online behaviour of small to medium sized enterprise owners and decision makers (SMEs).

The report explores the benefits and drawbacks for SMEs of conducting insurance business online, and identifies opportunities for advisers to harness the power of digital to drive business efficiencies, deliver convenience and increase awareness of their business.

Some key insights we explore:

  • Over 3 in 4 SMEs (78%) are comfortable performing business admin tasks online
  • Age is no barrier, both over and under 50s are extremely comfortable in the digital space
  • SMEs increasingly do online research to look for business insurance
  • Online provides convenience which is key for SMEs, but a major drawback is the lack of trust.
Cover of SME Insurance Index 2018 - Issue 2
Download Report
Preview of SME Insurance Index 2018 - Issue 2 infographic
Download Highlights

SME’s online expectations and behaviours

View all issues

View all the customer insights from each issue of the Vero SME Insurance Index. These insights will help build a deeper understanding of commercial insurance for SMEs in New Zealand.

2021 Edition

2021 - Issue 3
Rural SMEs

 

2021 - Issue 1
Claims

2020 Edition

2020 - Issue 2
Natural disasters

 

2020 - Issue 1
SME Market Landscape

2019 Edition

2019 - Issue 1
SME Market Landscape

2018 Edition

2018 - Issue 3
Women SME Decision Makers

 

2018 - Issue 1
SME Market Landscape

2017 Edition
 

2017 - Issue 2
SMEs under 50 years

 

2017 - Issue 1
SME Market Landscape

 
 
 

About the Vero SME Insurance Index

Over 900 SMEs across New Zealand have voiced their opinion in the Vero SME Insurance Index this year. The findings show several areas where brokers and advisers can target their offering to add value for SME customers. Vero will work with our business partners in using this research to identify opportunities to target their offerings and provide the right kind of value to customers.

For this research, a SME has been defined as per Statistics New Zealand - a business that employs between 1 and 19 people (including sole traders). The survey has been run in Australia for the last five years, but this is the first time it has run in New Zealand.

Following the launch of the first Index last year, a survey of 250 brokers revealed:

Included21% had used the insights to attract new clients,

Included50% believed that the SME Index had assisted them to understand their SME customers better,

IncludedA comparison with Australian broker usage trends

Included68% said they looked forward to learning more from future Indexes

Keep reading

Businesses could do more to protect themselves against fire damage

Vero Voice Blog

Businesses could do more to protect themselves against fire damage

By Michael Dunning

Every year, Vero’s risk management specialists visit around 3000 commercial premises to help them find ways to protect themselves against loss. One of the big opportunities we often identify is that many businesses could do more to better protect themselves against fire.

5 big reasons to use a broker (according to small businesses)

Vero Voice Blog

5 big reasons to use a broker (according to small businesses)

By Campbell Mitchell

Insurance customers are increasingly getting a lot more choice about where and how to purchase their insurance, and that’s a great thing. But with more choice comes more decisions, not just about what insurance you need but also how to arrange it.

Bridging the gap between the future of mobility and today's car insurance market

Vero Voice Blog

Bridging the gap between the future of mobility and today's car insurance market

By Sacha Cowlrick

The future of mobility looks very different – but even the dramatic changes in the vehicles we drive today are having an impact on car insurance.